INFORMATION WE COLLECT
When you use our App, we collect and store your information (personal information) which is provided by you from time to time by explicitly seeking permissions from you to get the required information. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience and services. This allows us to provide services and features that meets your needs, and to customize our App to make your experience safer and easier and to improve the services provided by us. More importantly, we collect personal information from you that we consider necessary for achieving the aforementioned purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. However, to create an Eduvanz account via our website or App, you must provide us with certain basic information required to provide customized services.
Data Collected on Creation of an Account – When you install our app/visit our website, for first time login you provide us with your personal information which includes phone number for mobile number verification & Email. When you create or update your Eduvanz Account, we and/or our third-party loan service providers collect the data you supply to us. This information comprises your name, phone number, email ID, PAN, date of birth, pin code, nature of employment, monthly income, marital status, and relationship with the co-applicant (in case the loan is being sought by more than a single applicant). We or our Lending Partner may request you to supply additional information at a later date to check the accuracy of your information or for any other new feature you want to enjoy on the app.
Financial and KYC Information – We and our Lending Partner collect the data you provide to us when you accept the tentative terms of the loans. This includes your photograph, Aadhaar Number, PAN, parents’ names, bank account number, IFSC, proof of address (which can be your electricity bill, rental/lease agreement, gas bill, passport or driver’s license, or any other document our App or Website may be able to record). We may retrieve your information and records available with third party provider including credit score and liabilities information or information from the KYC Registration Agency, Goods and Services Tax Network (“GSTN”) and National Informatics Centre such as name, KYC details, KYC status, father’s name, occupation, address details and related documents You hereby authorise the Company to download and retrieve any information from governmental and other statutory bodies including but not limited to GSTN and NIC. As a part of our Video Know Your Customer (Video KYC) process, collection of your personal information has become mandatory to ensure the completion and authentication of your KYC. In this regard, permissions for microphone, camera will be mandatorily required.
You may be asked to supply additional information to the Lending Partner in order for your loan application to be processed. Bank statements, goods and services tax reports, wage and income statements, and title documents for the property being financed are examples of such supplementary information.
Information collected through your Device – We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
When you use our App, the app may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation –
- Your preferred language and country site
- IMEI number,
- SDK version and mobile network information (including carrier name, SIM Serial and SIM Slot.)
- Your profile information
- Wi-Fi information.
- The manufacturer and model of your mobile device (including storage, installed apps, )
- Your mobile operating system
- The type of mobile internet browsers you are using
- Your geolocation
- Information about how you interact with the Mobile Application and our web site to which the Mobile Application links
- Transactional SMSs
- Emails registered on device
- Other Non-Personal Information
The Geo Location data is collected from your device to reduce the risk associated with your account. We and our Lending Partner receive location data from you in two ways: (i) when you enter the pin code as part of your Eduvanz Account data; and (ii) when you allow location services on your mobile device. When our App is running in the background of your mobile device, we acquire this info. If you disable location services, you will be unable to use the App.
We also need access to your Contact address book and when you enable us access to your mobile Contact address book, we and our Lending Partner gain access to and record the names and contact information in your address book to facilitate invitations, analyze your phone usage and patterns, and collect late EMI payments. If you disable this access, you will be unable to use the App. We collect all of your phonebook contacts, including their contact names, phone numbers, account types, favorites (starred), and contact labels, as part of the loan process to enrich your financial profile.
We don’t collect or store your personal SMS from your inbox. We only collect financial SMS sent by 6-digit alphanumeric senders from your inbox which helps us in identifying the various accounts that you are holding and the cash flow patterns that you have as a user to help us perform a credit risk assessment which enables us to determine your risk profile and to provide you with the appropriate credit analysis to enable you to take financial facilities from the regulated financial entities and other service providers available on the App. While using the app, it periodically sends the financial SMS information to our affiliate server and to us. Where possible, we indicate the mandatory and the optional fields. You always have the option to not provide your personal information by choosing not to use a particular service or feature on the App. We also collect other identifiable information (your payment card details and transaction histories on the App) from you when you set up a free account with us as further detailed below. While you can browse some sections of our App without being a registered member as mentioned above, certain activities (such as availing of loans from the third-party lenders on the App) requires registration and for you to provide the above details. The App shall clearly display the personal information it is collecting from you, and you have the option to not provide such personal information. However, this will limit the services provided to you on the App.
We also collect certain other information from you on your visit to our Website such as information about your operating system, browser type, the URL of the previous website you visited, list of third-party applications being used by you, your internet service provider and your IP Address (Non-personal Information). This information cannot be easily used to personally identify you. We use Non-personal Information for the purposes including but not limited to troubleshoot connection problems, administer the Website, analyze trends in the market, gather demographic information, to ascertain how our visitors use our Website, including information relating to the frequency of visits to our Website, average length of visits, pages viewed during a visit, ensuring compliance with the applicable law, co-operating with law enforcement activities, etc. This information is used to improve the Website content and performance. You also agree that Eduvanz may gather usage statistics and usage data from your use of our Website to evaluate your use of our products/services, to improve our products/services, Website content and to ensure that you are complying with the terms of the applicable agreements between you and the Company. The statistics and data collected may or may not be aggregated. These statistics contain no information that can distinctly identify you.
Camera – We require camera access to scan and capture the required KYC documents thereby allowing us to auto-fill relevant fields.
As a part of facilitation of the KYC journey, we require access to your camera to enable you to initiate your KYC process. This permission allows us or our authorised agents to perform your Video KYC while also taking screenshots of your original Officially Verified Documents that you present during your Video KYC journey. Video KYC enables you to complete your KYC digitally, smoothly and efficiently. Your video shall be recorded and retained for regulatory purpose along with the screenshots of original Official Verified Documents.
Microphone – We require microphone permissions to enable a two-way communication between our authorized agent and you for the purpose of performing and completing your Video KYC. Your audio shall be recorded for regulatory purpose.
We may also be working closely with third parties (including, for example, credit information bureaus, business partners, technical sub-contractors, analytics providers, search information providers, title deeds, property verification service providers and valuers) and may lawfully receive information about you and your co-applicant from such sources. Such data may be shared internally and combined with data collected on the App. We may also use the content you have shared publicly, including on third party platforms or applications, to promote our Services (including by quoting your content, reviews and/ or recommendations, or displaying screenshots of your content, reviews and/ or recommendations).
How we use this data: For Enabling the App and its Services; For Loan Processing and KYC Authentication; For Enabling Customer Support; For Research and Development; For Enabling Communications Between You and Us; For enabling Marketing and Outreach; For Automated Decisions; For Legal Compliance and Requirements and For promoting or marketing other products and services offered by us or our affiliates and group companies.